General Manager, High Rise

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Job Overview

The General Manager–High Rise ensures association business is executed in a timely and accurate manner, in accordance with governing documents, board policies and FirstService policies and procedures, California civil code and other applicable regulations. The General Manager consistently adheres to and perpetuates the mission and vision of the board of directors, membership and has oversight over all aspects of the building operations, including building systems, common areas, vendor performance, homeowner adherence to rules, budget preparation, financial reporting, board meetings and communication with outside entities such as the city, county, fire authority, police department, water district and utility companies as necessary.

Job Responsibilities

Acquire an understanding of all community governing documents (CCRs, by-laws and published rules) and ensure all requirements are followed.

Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc.) and assimilate standard operating policies and procedures.

Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.

Promote FSR's Global Service Standards among FSR associates and vendors. Include these standards in daily coaching and performance management discussions.

Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and ensure necessary repair and maintenance activities are conducted in a timely manner.

Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.

Ensure operating procedures and preventative maintenance plans are in place for all key systems (elevators, HVAC, pumps, boilers, security, etc.).

Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.

Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.

Work with association legal counsel on any pending or existing litigation and provide periodic updates to the board.

Prepare and post board meeting agendas.

Prepare concise, yet detail-oriented board meeting packets which allow the board to make informed decisions without lengthy discussion.

Attend and participate in board and committee meetings and prepare minutes.

Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.

Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.

Monitor the financial position of the association and present monthly financial reports and any documents requiring board member signatures.

Lead boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve board objectives.

Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.

Support the activities of various board sub-committees and provide a seamless connection between the board of directors and committees.

Administer the annual election and meeting.

Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.

Assess and monitor community needs : identify opportunities for improved communication or service delivery methods. Implement programs or improvements.

Conduct business at all times with the highest standards of personal, professional and ethical conduct.

Perform or assist with any operations as required to meet client needs and company deadlines.

Participate in FSR training activities and updates and follow all policies and procedures.

Perform any range of special projects, tasks and other related duties as assigned.

Other duties as assigned.

Skills & Qualifications

Excellent general math skills. Strong user of Microsoft Office tools.

Strong written and verbal communication skills. Must be an active listener who can anticipate issues and drive for mutually satisfactory resolution.

Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, financial statements and budgets.

Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude. Can work with volunteer board members and is comfortable in a servant-leader role.

Must be able to deal with conflict and work well under pressure.

Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable.

Education & Experience

Bachelor's Degree in Public Administration, Business Administration or related field preferred, but not required.

CCAM, CMCA or PCAM designation preferred, but not required.

A minimum of three years of successful high-profile community management experience.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25 lbs.

Must be able to sit for extended periods of time.

Must be able to stand for extended periods of time.

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.

Must have finger dexterity for typing / using a keyboard.

Must have the agility to move around the office to make copies, send mail and faxes and to walk around the property. This could include lengthy walks and uneven areas.

Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibilities

Manage activities of any on-site personnel, including : Asst General Manager, Front Desk staff, Engineering and Maintenance Staff, etc.

Develop staffing plans and use approved job descriptions to set performance expectations.

Ensure FSR associates are trained and follow our policies, procedures and global service standards. Vendor staff (security, custodial, engineering, and maintenance) should be held to same standards as FSR personnel whenever possible.

Tools & Equipment Used

General Office Equipment

Travel

Must have reliable transportation and be able to drive to other work locations.

Most board meetings take place in the evening during the work week.

What We Offer

Medical, dental, and vision plans (full time and part time 30+ hours)

Part time 20+ hours qualify for dental and vision

401K match

Time off including vacation, sick, and company paid holidays

Pet insurance available

Tuition reimbursement

Legal services

Free emotional wellbeing and daily life assistance support for all associates

Domestic partner coverage

Health savings account

Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Equal Opportunity Employer Statement

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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