Flight Support Team Lead

A company is looking for a Flight Support Team Lead to oversee flight operations and support teams.

Key Responsibilities

Provide expert-level support and handle escalations related to flight operations and ticketing issues

Collaborate with internal teams and airline partners to develop training initiatives for BPO staff

Analyze trends in escalations to identify issues and recommend process improvements

Required Qualifications

Proven experience in flight operations or airline booking teams, preferably in an OTA or travel management setting

Advanced proficiency in Amadeus GDS; familiarity with other platforms is a plus

Strong understanding of airline ticketing rules and industry regulations

Knowledge of airline policies on schedule changes and Irregular Operations (IROPS)

Available to work after-hours, including nights and weekends