VP of IT Operations

Overview

Akkodis is seeking a VP of IT Operations in the San Francisco Bay Area. Please apply if you are interested!

As the

VP of IT Operations , you will lead the strategy, delivery, and continuous improvement of the organization’s core IT operations functions— Infrastructure, Network, Service Desk, and Store Technology . Your mission is to ensure seamless, scalable, and reliable technology services that power stores, warehouses, and corporate teams. You will drive operational maturity across infrastructure platforms, enable innovation, and deliver uptime and performance through cloud modernization, SRE adoption, automation, and the integration of service management frameworks to support a growing retail footprint. You will collaborate with Business Solutions, Security, and Data & Development teams to ensure technology operations align with business priorities and deliver measurable outcomes. The VP of IT Operations reports to the SVP, Chief Information Officer.

Base pay range

$220,000.00 / yr - $275,000.00 / yr

Additional compensation types

Annual Bonus

Responsibilities

Strategic Leadership & Vision : Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs; translate objectives into roadmaps across infrastructure, service management, and store systems; serve as a strategic partner to executive leaders; evolve infrastructure and support into a product-aligned, service-oriented model

Core Infrastructure & Technology Operations : Lead enterprise-wide infrastructure services (cloud, data center, network, end-user computing, retail systems); oversee store POS platforms and hosting; ensure 24×7 service availability and performance; drive observability, resilience, and standardization

Service Management & Operational Excellence : Build and mature ITIL-aligned practices; transform service desk; promote proactive incident management and RCA; establish operational KPIs; lead and develop a high-performing team; manage vendor relationships with governance; own OpEx and CapEx budgets; drive efficiency through automation and vendor optimization; collaborate with Finance and PMO to forecast resource needs; provide executive transparency into project readiness, spend, and ROI

About the Pay

Base Salary Range :

$220,000 - $275,000 Annually

Annual Bonus Program

Equity

401(k) Profit Sharing

Final compensation will be determined based upon experience and skills and may vary based on location.

About You

10+ years in IT infrastructure, service delivery, or enterprise operations

5+ years in senior leadership roles with strategic and operational accountability

Retail technology experience (POS, store infrastructure) strongly preferred

Bachelor’s degree or equivalent combination of experience and education; advanced degree or MBA preferred

Hands-on, outcomes-oriented operations leader with deep infrastructure knowledge and a passion for delivering reliable, customer-focused services

Thrive in complex, fast-paced environments; bring discipline, structure, and strategy to every initiative

Lead with empathy, think at enterprise scale, and deliver technology that “just works”

Strategic and operational thinker who drives alignment across people, process, and technology

Skilled communicator who translates technical issues into business impact

Proven team builder and mentor who fosters a culture of accountability, ownership, and continuous learning

Effective in vendor negotiations, contract management, and partner collaboration

Able to operate with urgency while building long-term stability

High integrity, strong business judgment, and customer-centric mindset

Deep understanding of hybrid cloud operations (AWS / Azure / GCP) and platform engineering

Demonstrated success implementing SRE, automation, and ITSM / ITIL practices at scale

Experience managing large vendor ecosystems and support teams across multiple locations

Strong command of budgeting, forecasting, and multi-year investment planning

Benefits

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

Seniority level

Executive

Employment type

Full-time

Job function

Information Technology

Industries

Retail

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