Operations Manager (Santa Clara County)

Job Summary :

The Operations Manage r is responsible for overseeing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.

Duties and Responsibilities :

• Coordinate and manage the dispatch of employees, equipment, and materials to job sites.
• Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job.
• Monitor daily job assignments and work schedules to ensure employees arrive at job sites on time and jobs are completed efficiently.
• Communicate with Account Managers and Superintendents to track job progress and adjust operations as needed.
• Oversee the return of equipment, ensure proper inventory [management, and verify job completion reports.
• Manage the scheduling of employees and equipment to ensure optimal utilization of resources.
• Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or maintenance.
• Ensure compliance with all safety regulations and procedures, including equipment handling and transport.
• Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers.
• Utilize servant leadership principles to foster a positive work environment that emphasizes teamwork, accountability, and personal growth.
• Conduct regular performance evaluations and provide feedback to encourage employee development.
• Assist with workforce planning, including recruitment and scheduling of staff based on operational needs.
• Serve as the operational point of contact for customers, addressing any scheduling or on-site concerns promptly and effectively.
• Ensure that jobs are completed according to customer expectations, maintaining a focus on safety, quality and timeliness.
• Work with the Branch Manager to identify areas for operational improvements to enhance customer satisfaction
• Assist with managing the operational budget, ensuring that resources are used efficiently.
• Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they stay within budgetary guidelines.
• Collaborate with the Branch Manager on strategies for cost reduction and operational efficiency.
• Enforce company policies and ensure compliance with all relevant regulations, including OSHA standards.
• Conduct regular safety inspections and ensure all team members are trained on and adhere to safety protocols.
• Investigate and address any operational or safety incidents, implementing corrective actions where necessary.
• And other duties as assigned by your manager.

Required Skills and Abilities :

Essential Core Competencies :

Education and Experience :

Physical Requirements :

Legal Disclaimer :

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a))

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.