Residential Services Coordinator

Job Details

Job Location

Navigation Center - Redwood City, CA

Position Type

Full Time

Education Level

High School

Salary Range

$21.00 - $23.00 Hourly

Job Category

Nonprofit - Social Services

Description

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing

homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,

supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our

neighbors experiencing homelessness a temporary place to call home while providing intensive, customized

case management through site-based programs and community outreach.

POSITION PURPOSE

The Navigation Center Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations.

Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.

When supervisors are offsite, this role is key to observing what's happening at the site, sharing updates, and keeping clear written and verbal communication with the team.

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability.

By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

ESSENTIAL JOB RESPONSIBILITIES

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed.
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training.
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Perform other duties as assigned by supervisor to ensure effective program operations.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health / First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
• Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies forPreventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child / Elder / Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to ChildAbuse and Neglect.

Shift Details : Day 8am-4 : 30pm. (Thurs.-Mon.)

Qualifications

QUALIFICATIONS :

Service Level Qualifications :

outreach, or support roles within the homelessness services field.

hospitality by welcoming everyone with kindness, respect, and non-judgment.

communication.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with internal and external individuals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk,

sit, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)