Support Technician

Responsibilities include (but are not limited to) :

Provide advanced Tier 1 / 2 support for hardware, software, and enterprise applications, including ticket triage, system monitoring, desktop installations, and issue resolution using tools like Active Directory and managed services.

Perform user and systems administration tasks, support A / V and Exchange calendar setups, and ensure timely responses to service requests while monitoring and maintaining IT systems.

Create and maintain knowledgebase content, document support processes, and participate in training and certification activities to align with IT quality standards and enhance service delivery.

Minimum Candidate Characteristics :

4-7+ years of experience providing technical support for desktop hardware / software

o Experience managing service requests

2 years of experience setting up and maintaining A / V equipment

Exceptional Candidate Characteristics :

Experience providing desktop support for electric utility clients

Experience performing system administration for Mac and Microsoft devices