Customer Support Supervisor

The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement.

Key Responsibilities :

• Lead and mentor customer support specialists to meet performance goals.
• Monitor team performance and ensure quality standards are met.
• Manage employee schedules and adherence to optimize efficiency.
• Handle escalations, collaborate with cross-functional teams, and resolve issues.
• Oversee team training, timekeeping, and payroll management.

Minimum Requirements :

Certifications and Licenses :

Preferred Qualifications :