Genesys Intern

Company Details

Company URL :

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next ” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services : Right Team, Right Technology, Simple and Secure.

Responsibilities

The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

Participants will participate in Agile development processes such as daily stand-up meetings, managing and updating tasks through Jira tickets, and participating in team retrospectives. As a member of the team we will invest in bringing you up to speed and answering questions along the way. Tasks may include working with both US based and off-shore developers.

Support Technical Operations :

• Assist with troubleshooting hardware / software issues, configuring systems, and supporting installations, moves, and upgrades.

Contribute to Projects

Provide End-User Support

Document and Analyze

Collaborate Across Teams

Hands-On Experience

Mentorship & Coaching

Presentation & Reflection

Qualifications