Site Support Technician 2

Description

• PC Support

o Deliverables

o Objective : To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites.

o Deliverables

Inventory of Windows based assets and peripherals

Assigning (profile & imaging)

Shipping and Delivery - New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support

Reporting - standard In / Out stock inventory status of replacement and Depot asset inventory

Disposal of Hardware management

Server Hardware Support Replacements

o Core Services

o Vendor / partners

i.e. - Okta Support / Expectations

o Objective : To successful provide project management support for out of scope operations request including :

overseeing the successful completion of projects

setting targets for milestones, adhering to deadlines and allocating resources

Delegating tasks on the project to TekSystems NA support team

Make effective suggestions when presented with multiple options for how to progress with the project

Serving as a point of contact / liaison between management and team (Management, Associates and Tek Management) ; (Tek Management / Technicians)

Manage scope, schedule, risk, quality and resources of projects based on defined scope of Project Management work responsibilities

Managing end to end operations

o Aim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.

o Benefits Identifications -

Collaboration Improvement

Improves Productivity and Reduces Workload

Performance management

o Scope Description - Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team.

o In Scope - all projects as related to and in support of the SITS support contract

o Out of Scope - Areas of support that are not identified within the SLA of the TEKsystems contract

o Incident / Request

o Change

o Asset

o Knowledge

o Security

Aim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.

Skills

Desktop Support, Desktop, Troubleshooting, Windows os, Windows, Video Conferencing, customer service oriented, Microsoft office, Windows 10

Top Skills Details

Desktop Support,Desktop,Troubleshooting,Windows os,Windows

Additional Skills & Qualifications

Team Player

Req entered for referral Elliot

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Linwood, KS.

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Linwood,KS.

Application Deadline

This position is anticipated to close on Dec 5, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.