Unified Communications Administrator

Inspire health. Serve with compassion. Be the difference.

Job Summary

Working under minimal supervision performs basic to intermediate troubleshooting, maintenance, configuration, moves, adds and changes of multiple Unified Communications solutions, Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. This position assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects, upgrades, and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents, problems and requests within the defined Prisma Health IT service level agreements.

Accountabilities

• Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements. Appropriately escalates unresolved issues to Manager and Sr. Engineers - 40%
• Performs moves, adds, changes, project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities. 30%
• Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects. - 10%
• Provides documentation support for Unified Communications, Contact Center and Legacy Voice systems. 10%
• Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools. 10%

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

In Lieu Of

In Lieu of the education and experience requirements noted above, an associate degree and a valid Network + Certification or equivalent or a High School Diploma or equivalent and 2 years of Network / UC / CC Infrastructure experience.

Knowledge, Skills or Abilities

Network +

Design and implement functional networks

Configure, manage, and maintain essential network devices

Use devices such as switches and routers to segment network traffic and create resilient networks

Identify benefits and drawbacks of existing network configurations

Implement network security, standards, and protocols

Troubleshoot network problems

Support the creation of virtualized networks - Preferred

Work Shift

Day (United States of America)

Location

Greenville Memorial Med Campus

Facility

7001 Corporate

Department

70019043 ITS Unified Communications

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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