Field Service Technician (Copier) - NYC

Job Description

Job Description

Atlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our NYC office that services clients in areas within NYC.

We are looking for motivated hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and / or “fixing the customer” by correcting the client’s expectations.

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Manage and maintain a highly accurate parts inventory via handheld device
• Receive, prioritize and accurately close service calls via handheld device
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate equipment problems and solutions to fellow technicians & management
• Project a positive company image through professional appearance, exceptional communication skills & excellent customer service
• A high school diploma or equivalent; or industry related experience and / or training; or equivalent combination of education and experience
• Computer literate and basic knowledge of networking
• Electronic & mechanical experience / aptitude
• Experience working on digital copiers and / or laser printers (Konica Minolta, HP, Ricoh & Kyocera experience is a plus)
• Experience in networking and / or installing drivers is preferred
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Team player, reliable, punctual, and possessing a positive attitude
• Willingness to travel to various locations as needed
• Knowledge of the above-mentioned area(s)