Italian Speaking Customer Service for Logistics & Supply Chain industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, ensuring that we effectively match candidates with the best employers. Our mission is to assist candidates in finding their dream jobs abroad and support companies in acquiring top talent in a competitive market. We are currently seeking an Italian Speaking Customer Service Representative for the Logistics & Supply Chain industry to join our esteemed client's team. This role is perfect for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced environment. As an Italian Speaking Customer Service Representative, you will serve as a vital link between our clients and their customers, ensuring smooth communication and support throughout the logistics process. If you're looking for an opportunity to utilize your language skills while contributing to a vibrant industry, we want to hear from you!

Responsibilities

Act as the primary point of contact for Italian-speaking customers regarding logistics and supply chain inquiries.

Provide accurate information regarding shipping schedules, delivery issues, and product availability.

Resolve customer complaints in a professional manner, ensuring customer satisfaction.

Collaborate closely with logistics and warehouse teams to facilitate order processing and shipment tracking.

Maintain and update customer records in the company database in a timely manner.

Assist in the preparation of shipping documentation required for international and domestic shipments.

Conduct follow-up calls and emails with clients to ensure a positive customer experience and relationship management.