IT Support Specialist- Tier 1

Job Description

Job Description

Description :

Department : IT Services

Reports to : ITS Supervisor

Location : Corporate Office - Plano

Company Description :

Edge is a provider of integrated, managed voice, data technology systems, and services for business.

Position Description :

Provide Tier 1 IT desktop support and hospitality-related third-party vendor platform support to Edge’s commercial customers.

Primary Responsibilities :

• Serve as the first contact with customers who need technical assistance.
• Remotely assist users with desktop, printer, and other connected device troubleshooting.
• Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.
• Perform OS and other software and firmware updates and patch management.
• First-level identification and escalation of major incidents using the approved IT escalation processes.
• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
• Perform network administration functions, user account permissions, and Active Directory changes.
• Follow up with clients to ensure issue resolution is complete and satisfactory.

Other Responsibilities :

Requirements :

Required Skills & Experience :

Benefits :

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term / long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.