Global Services Tech I

Global Services Tech I (Verona site)

Monday-Friday (8am-4 : 30pm) (ONSITE)

Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware / software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Primary Responsibilities

Technical Support

• Manage IT ticketing system for hardware and software issues
• Image and deploy desktops, laptops, and tablets
• Troubleshoot end-user technical issues across multiple platforms
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Support barcode scanner operations
• Assist with network cabling installation and maintenance

System Management

Professional Interaction

Required Qualifications

Technical Skills

Professional Skills

Physical Requirements

Additional Requirements

This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.