Product Manager, Internal Tools & Automation

Product Manager, Internal Tools And Automation

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a hands-on problem-solver to join our Enterprise Platforms Team as a Product Manager, Internal Tools and Automation. In this critical role, you will partner with Mission Lane's Customer Operations teams (Servicing, Fraud, Collections and Credit Bureau) to optimize the systems that power their day-to-day work.

The Impact You'll Make :

By improving how our Customer Operations teams function, you will enable Mission Lane to scale with greater speed and agility and make a measurable difference in our commitment to exceptional service for our cardholders. You will be responsible for automating key internal workflows and creating a repeatable and scalable playbook for future improvements across various tools and servicing teams.

The Team & Environment :

You'll be part of a fast-paced, collaborative, and supportive team focused on making a direct impact on our Customer Operations teams and cardholders. With a high level of autonomy, you will act as the expert in your domain, tackling existing pain points and new challenges as they arise. This role offers significant opportunities, requiring you to take decisive action and prioritize based on impact and value.

As Product Manager, Internal Tools and Automation you will :

• Develop a deep understanding of our internal operational workflows, systems, and challenges through research, data analysis, and collaboration with stakeholders.
• Champion the product vision and strategy for our internal tools and automation platforms, ensuring alignment with broader company objectives.
• Create, maintain, and prioritize the product backlog and roadmap, balancing new initiatives, feature enhancements, and technical debt.
• Translate business needs into detailed product requirements, user stories, and acceptance criteria for our engineering teams.
• Partner with Engineering and Operations to deliver high-quality solutions, managing the entire product lifecycle from ideation to launch and optimization.
• Guide change management for internal teams, ensuring new tools and automations are smoothly integrated into training and procedures to maximize their value.
• Define and analyze key performance metrics (e.g., time saved, error rate reduction, process efficiency) to measure and communicate the impact of your products and guide future improvements.
• Serve as the key communicator and advocate for our internal systems, ensuring stakeholders are informed and engaged throughout the development process.

Minimum Qualifications :

Preferred Qualifications :

Key Competencies :

Compensation :

Annual full-time base salary range : $115,000 - $130,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health / dental / vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.