Care Center Rep

Job Description

Job Description

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Hours : 8 : 00 AM - 12 : 00 PM ET (Training Week #1 8 : 00 AM - 5 : 00 PM M-F ET)

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for Care Center Representatives to join our award-winning team.

Key Responsibilities

• Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services.
• Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers.
• Provide crucial support in coordinating appointments, addressing inquiries, and facilitating communication between patients and the healthcare team.
• Answer incoming calls promptly and professionally.
• Provide information on home health services, scheduling, and general inquiries.
• Follow established call center protocols and quality standards.
• Escalate complex issues to appropriate personnel for resolution.
• Document calls within medical records.
• Code calls depending on the request and resolution provided.

Qualifications

Why Choose Pinnacle?

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!