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NOC Technician I

NOC Technician I

Conexon, LLCKansas City, MO, United States
1 day ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

We're seeking a dependable and technically proficient NOC Level 1 Technician to join our overnight operations team. This role is vital to ensuring network stability and rapid incident response during off-peak hours. If you excel in a fast-paced environment and enjoy tackling technical challenges, this night shift opportunity could be a great fit.

  • Position currently reports on-site at our North Kansas City, MO Technical Office
  • Schedule : Monday-Friday, 9 : 00 PM - 6 : 00 AM
  • Flexibility required for shift changes based on business needs.
  • This team operates 24 / 7 / 365; weekend and holiday availability is essential.

Requirements

  • Associate degree in computer science, Information Technology, or equivalent experience.
  • Foundational knowledge of networking protocols and troubleshooting techniques.
  • Familiarity with monitoring tools and ticketing systems.
  • Strong attention to detail and ability to work independently.
  • Excellent written and verbal communication skills.
  • Ability to stay alert and focused during overnight hours.
  • Comfortable adapting quickly to changes in a dynamic network environment with evolving processes.
  • Capable of working under pressure in a fast-paced setting.

    • Preferred :

  • Prior experience in a NOC or technical support role preferred; similar experience in a technical call center may be considered.
  • Certifications such as CompTIA Network+, CCNA, or equivalent are a plus.
  • Exposure to Linux / Windows server environments.
  • Familiarity with Calix Intelligent Access networks and Juniper network devices is advantageous.

    • Responsibilities and Essential Job Functions :

  • Monitor network infrastructure, servers, and applications using various tools during overnight hours.
  • Respond to alerts and incidents with initial diagnostics and escalate when necessary.
  • Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.
  • Communicate effectively with on-call staff and cross-functional support teams.
  • Follow established procedures and contribute to ongoing process improvements.
  • Perform routine system checks and maintenance during low-traffic periods.
  • Provide detailed handoff reports to day shift teams to ensure continuity.

    • What We Offer

  • Competitive night shift differential pay.
  • Comprehensive benefits package.
  • Opportunities for career advancement and skill development.
  • Supportive team environment with training and mentorship.
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    Noc Technician • Kansas City, MO, United States

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