Project Manager Sales Support Initiatives

Altice USA • Bethpage, NY, US

18 hours ago

Job type

Full-time

Job description

Project Manager Sales Support Initiatives

The Project Manager, Sales Support Initiatives will lead and execute high-impact, cross-functional projects within the MDU Sales Support organization. This role will focus on streamlining new build launches, hand-holding and ensuring on-time delivery of new build / winback activations, driving process automation, improving forecasting and reporting accuracy, and supporting operational scalability. The Project Manager will serve as the primary liaison between Sales Operations, Business Analytics, New Build, and other cross-functional teams to ensure timely, accurate, and coordinated execution of sales support initiatives. They will also serve as the primary Optimum contact to the developer and / or general contactor, post-sale throughout the construction and activation process.

Responsibilities include :

Lead project tracking and completion efforts for all New Build property launches
Serve as the Optimum point of contact for developers and general contractors building new MDU's and / or leading winback conversions for owners
Ensure timely and accurate complex coding for new properties
Serve as point of contact between Sales Support and the New Build team for implementation and readiness
Partner with Business Analytics and Tech teams to drive automation efforts, including : mass self-install work orders, mass change of service work orders, account creation / modification automation
Collaborate with the One Agent product team to scope and define bulk offer enhancements
Work with CAMs to proactively handoff upcoming new business deliveries, identify and flag new connection opportunities
Validate address readiness for monthly cabled unit forecasting
Act as escalation point for account setup and address validation issues to reduce CAM and Sales escalations
Provide reporting support and project documentation for leadership and cross-functional teams
Track and communicate project progress, risks, and outcomes to stakeholders

Qualifications include :

3+ years experience or the equivalent in hands-on Project Management preferred

2+ years working with developers or general contractors regarding new build projects through stages of development including experience with multifamily builds preferred

5+ years of experience in Sales Operations or Business Process Improvement preferred

Strong understanding of Salesforce, property-based operations, and telecommunications workflows

Experience managing cross-functional projects and working with technical teams

Excellent communication and stakeholder engagement skills

Strong analytical and problem-solving abilities

Proficiency in Microsoft Excel, PowerPoint, and workflow tools (Salesforce, SiteTracker, etc.)

Experience with PM tools preferred (Wrike, etc.)

PMP or project coordination certification preferred, but not required

Key competencies include :

Project Ownership & Accountability

Cross-functional Collaboration

Operational Efficiency

Attention to Detail

Self-motivation, ability to independently manage workload

Ability to manage many ongoing projects, at various stages of deployment, simultaneously

Ability to effectively communicate and persuade as necessary to ensure timely delivery of every sequential component of project readiness

Initiative & Problem Solving

Communication & Influence

Location : Bethpage, NY, US, 11714

Brand : Optimum

Nearest Major Market : Long Island

Nearest Secondary Market : New York City

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Project Manager Sales • Bethpage, NY, US