Description
About SKIMS
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game-changing products and are a driving force within pop culture.
Role Overview
The Director of Commerce leads the day-to-day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross-functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale
Key Responsibilities
Channel Operations
- Oversee daily accuracy, readiness, and quality across web and app
- Ensure flawless execution of launches, promotions, and content updates
- Partner with Merchandising on product, pricing, and assortment accuracy
- Align with Marketing and Creative to deliver on-time campaign execution
Leading Web & App Digital Product Managers
Provide insights on business drivers, workflows, and dependencies that inform product directionSupport PMs during scoping and development with channel nuances and go-to-market needsAlign on timelines and release readiness to ensure clean feature rollouts across channelsPartner on post-launch analysis to understand impact and inform future improvementsCross-Channel Alignment & Scaling
Consolidate web and app business, merchandising, and operational needs into unified plansIdentify scaling needs across workflows, tools, communication, and processesOptimize rituals and checkpoints to keep teams operating in syncProvide visibility into capacity, resourcing, and org needs as channels growProduct Partnership & Operational Product Management
Translate business and channel needs into clear inputs for Product, UX, and EngineeringMonitor post-launch performance and provide insights for continuous improvementSurface operational gaps, friction points, and optimization opportunitiesPerformance & Optimization
Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenueAnalyze weekly performance and share insights with cross-functional partnersRecommend data-backed improvements across customer experience and operationsMonitor journeys across web and app to identify optimization opportunitiesTeam Leadership & Scaling
Lead and develop the Digital Commerce Product Team with a focus on speed, accuracy, and scalabilityOptimize and build processes and documentation that support growing digital complexityAssess evolving team needs, skill gaps, and structure as channels expandSkills, Knowledge & Expertise
8–12+ years in product management, digital commerce, eCommerce operations, and / or digital channel managementExperience managing high-volume web and / or app storefrontsStrong analytical skills with comfort owning channel performance metricsProven partner across Merch, Marketing, Creative, Planning, CX, and ProductStrong understanding of eCommerce operations, CMS workflows, and digital conversion driversHighly organized, detail-oriented, and effective in fast-paced environmentsJob Benefits
Benefits and Culture
100% Company Paid Healthcare (medical, dental, vision)Kind Body Fertility Benefits401(k) savings plan with up to 4% matchUnlimited PTOFull Access to LinkedIn learningEmployee DiscountsPerks (HQ Location)
Free weekly catered lunch at HQ – M / W / ThDog-Friendly officeFree Swag GiveawaysAnnual Holiday PartyAnnual Summer PartyInvitations to pop-ups and other company eventsComplimentary daily office snacks and beveragesSKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear and shapewear.
We are setting new standards by providing solutions for every body. From technically constructed shapewear that enhances your curves to underwear that stretches to twice its size, our goal is to consistently innovate on the past and advance our industry for the future.