Support Operations Analyst

A company is looking for a Support Operations Analyst, AI & Automation to enhance customer support through operational improvements and automation.

Key Responsibilities

Analyze and optimize support workflows to identify and resolve inefficiencies

Leverage AI tools and no-code / low-code platforms to automate processes and enhance support operations

Develop dashboards and reports to provide insights on customer experience metrics and support trends

Required Qualifications

Experience in support operations, customer experience operations, or technical support

Strong understanding of support workflows and related tools (e.g., Zendesk, Intercom, Salesforce Service)

2+ years of experience in operations, analytics, or support operations

Hands-on experience with emerging AI tools and prompt creation

Familiarity with data flow between systems and APIs; SQL or BI experience is a bonus