Fraud Ops Manager

Fraud Ops Manager

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose We are seeking a Business Fraud Ops Manager to lead our fraud prevention strategies for business accounts. This role is responsible for managing complex, high-risk fraud investigations, leading a team of senior specialists in the analysis of critical accounts, and shaping the future of our fraud prevention framework. You will be responsible for identifying emerging fraud patterns, driving improvements in our policies and tools, and serving as the main counterpart for internal and external stakeholders to ensure alignment on risk appetite and build trust with key business partners.

Reports To This person will report to the Senior Manager of Fraud Operations, inside the Fraud Prevention team.

Who You Are Failure to meet any of the following required qualifications could result in an automatic rejection.

• Proven English fluency.
• Bachelor's degree in Business, Finance, Engineering, or a related field.
• Proven experience in a leadership role within fraud prevention, risk management, or a similar operational domain, with a strong focus on business or corporate accounts.
• Deep understanding of complex fraud typologies and systemic weaknesses, particularly within diverse business models (e.g., OTCs, aggregators, gambling).
• Demonstrated experience in managing and developing a team of specialists.
• Proficiency in leveraging data analytics and fraud detection tools to inform decision-making and strategy.
• Exceptional stakeholder management and communication skills, with a proven ability to build trust and align with internal teams (Sales, Compliance, Legal) and external partners (auditors, regulators).
• Strong leadership and coaching abilities, with a capacity to balance tactical oversight with long-term strategic vision.
• Advanced analytical and problem-solving skills, capable of leading complex investigations and identifying emerging risk patterns.
• Strategic mindset with the ability to shape and drive improvements in fraud prevention policies, processes, and tools.

What You Will Do

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values :

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer :

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!