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Overnight Closer

Overnight Closer

Planet FitnessIowa City, IA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential duties and responsibilities include :

  • Greeting and meeting potential members, providing a great customer experience.
  • Handling front desk related tasks including answering phone calls in a polite and friendly manner to assist with questions or concerns, taking info calls and tours, and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitating member services issues and questions and forwarding to Club Manager / Manager in Training / Team Lead as needed.
  • Helping maintain the neatness and cleanliness of the club.

Essential behavior requirements include :

  • Customer Service : communicates and interacts with customers in a way that exceeds the customers wants and needs.
  • Listening : actively listens to customers, empathizes, and works together to solve the problem.
  • Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication : ability to communicate questions, concerns, or issues to a supervisor in a timely manner.

    • Minimum qualifications include :

  • Honesty and good work ethic.
  • Strong customer service skills.
  • Basic computer proficiency.

    • Physical demands include :

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Must be able to lift to 50 lbs. less than 30% of the time.

    • Benefits include :

  • Dollars for Scholars Program.
  • Employee Appreciation Program.
  • Free Membership for self and one family member or friend.
  • Team Member Support Team.
  • Health, Dental and Vision Insurance.
  • Critical Illness Insurance.
  • Short Term Disability Insurance.
  • Accident Insurance.
  • Voluntary Life Insurance.
  • Pet Insurance.
  • HSA.
  • Advancement Opportunities.

    • Compensation : $11.00 per hour.

    Join the club and be part of a team that is inspiring, motivated, and fun-loving. Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. We are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.

    To find your perfect fit, search for a club opportunity near you.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

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    Overnight Closer • Iowa City, IA, US