IT Technician Level 3 - MSP Onsite & Help Desk

We are looking for an In Office IT Technician who is in Albuquerque to join our team!

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

We're not your average IT shop. We're a Managed Service Provider that keeps Albuquerque's businesses Medical Practices and Schools running, secure, and ahead of the curve. We solve problems, protect data, and empower our clients to do what they do best — and we have a blast doing it.

• Responsibilities
• Handle escalated help desk tickets that need advanced troubleshooting skills.
• Head onsite to clients for hands-on fixes, installations, and project work.
• Tackle complex issues involving Windows servers, Microsoft 365, Azure AD, networking, and more.
• Configure, maintain, and optimize Hardware, Networks, and Business applications.
• Implement Cybersecurity best practices and Microsoft Entra (Azure AD) policies to keep clients safe.
• Skills
• 4+ years of IT support experience (MSP or multi-client environment ).
• Strong troubleshooting skills in Windows Server, Microsoft 365, and Networking.
• Solid understanding of cybersecurity fundamentals, and data backup / recovery.
• Someone who enjoys _both_ working with people and solving technical issues.
• Valid driver's license and reliable transportation for onsite work.
• Excellent customer service and communication
• Troubleshoot problems quickly and effectively, while diligently documenting work and following processes
• Bonus Points For
• VoIP experience (3CX,)
• Certifications like CompTIA Network+, Security+, or Microsoft Modern Desktop / Azure Administrator.
• Familiarity with RMM and PSA tools
• College Degree in Information Technology, Computer Science, Cyber Security or a related discipline; professional Microsoft Certification is a plus
• Hardware Repair

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Application Question(s) :

Two questions :

1) What is one thing you dislike about your current or most recent job?

2) What is one thing you like about your current or most recent job?

Are you located in Albuquerque, NM

Education :

Associate (Required)

Work Location : In person