Manager, Software Engineering

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This role has a hybrid work schedule (2 days on site) for candidates based in Portsmouth, NH, Boston, MA, Indianapolis, IN and Plano, TX.

Job summary

The USRM Distribution Technology organization is looking to hire a Manager, Software Engineering to lead Agile engineering teams in building the future state sales experience for Direct Response Center (DRC) agents, a UI called Olympus. Olympus is essential to the success of Liberty Mutual as the legacy sales experience it is replacing is over 20 years old and burdened with tech debt. Olympus will unlock numerous capabilities and greater speed‑to‑market as it is expanded to support all products across all DRC “queues” over the coming years.

As an Engineering Manager within the “I Buy / I Sell Insurance Professional” portfolio, you will be responsible for hiring, leading, and supporting engineers to work optimally to deliver on our business priorities. You will coach and evaluate performance, including the quality of work delivered by team members. Aided by effectively utilizing agile methodology and practices, you will create a motivating work environment for your team and ensure they are highly engaged and continuously growing as they efficiently deliver quality solutions.

You will leverage your knowledge of architecture and software engineering best practices to provide leadership, guidance and oversight for the design and implementation of the DRC sales experience with a tech stack comprised of React, Apollo GraphQL, and Java. You will become an expert of the tools, architecture, and non‑functional requirements (e.g. security and scalability) for your aligned software products so that you can provide technical engineering guidance, especially with less experienced team members. You will manage the total cost of ownership and advocate for the appropriate management of technical debt.

You will also build strong relationships with an awesome cross‑functional team of leaders to ensure the work of your team members is aligned with and appropriately supported by adjacent partners and stakeholders.

About the job

Ensures aligned software products are enhanced and maintained to meet business functional needs. In partnership with Product Owner, identifies key performance indicators to measure success of work product.

Understands the business domain and product vision; in partnership with other team members (Product Owners, Portfolio Scrum Master, Architect, etc.) aligns work of the team toward the shared goals for the product.

Monitors team effectiveness and addresses issues affecting team productivity.

Supports team members in addressing or escalating issues to make the overall team more efficient.

Removes roadblocks and obstacles; manages interdependencies when needed.

Initiates and fosters collaborative partnerships with stakeholders, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.

Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.

Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.

Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.

Hires talent and actively engages in recruiting processes.

Coordinates with vendors to ensure talent management, onboarding and transition are performed in a consistent manner.

Participates in the development of business and / or technology vision, strategies, critical success factors and operating plans for application, unit or platform.

May establish financial plan for the application, portfolio or overall unit and manages to plan.

May lead efforts to evaluate, select and implement new technologies to enhance applications or platform.

Qualifications

Bachelor's or Master's Degree in a technical or business discipline.

Minimum of 5+ years’ experience in a practice relevant domain including delivering software solutions in an agile environment.

Minimum 3+ years in a leadership role preferred.

Able to manage complex technology development concepts, capabilities and maturity.

Requires excellent analytical ability, consultative communication, presentation and management skills, strong judgment and ability to effectively liaise with cross‑functional stakeholders and optimize teams.

Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

About Us

Pay Philosophy :

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work,integrityand commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit : https : / / LMI.co / Benefits

Liberty Mutualisan equal opportunity employer. We will not tolerate discriminationon the basis ofrace, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,stateor local law.

Fair Chance Notices

California

Los Angeles Incorporate

Los Angeles Unincorporated

Philadelphia

San Francisco

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