Customer Support Representative

A company is looking for a Customer Support Representative.

Key Responsibilities

Handle calls from financial institutions in a friendly, resolution-oriented manner

Work on help desk tickets by responding quickly and prioritizing issues to solve user problems

Identify trends among tickets to determine root causes and collaborate with internal teams for resolution

Required Qualifications

Bachelor's degree preferred or equivalent industry experience

Experience in a technical / software support role with customer interaction

Able to work in a fast-paced environment with constant prioritization