Donation Center Manager

Job Description

Job Description

Tomball Emergency Assistance Ministries (TEAM)

Donation Center Manager

Job Duties and Responsibilities

Introduction

TEAM serves the Tomball community by representing its member churches to serve as a safety net for those in financial crisis. TEAM’s Resale Shop supports its Assistance Ministry by supplying the revenue to cover TEAM operating expenses, allowing cash donations to go directly to client assistance. TEAM’s Resale Shop management insures its proper operation and the outworking of strategies that improve Shop revenues to cover additional expenses and capital expenditures. The Donation Center Manager reports to the Resale Shop Manager and oversees the reception, sorting and cleaning of donated merchandise for sale on the showroom floor. This Manager is one of only a few paid personnel and so must provide a welcoming environment for the numerous volunteers that will carry out the duties of TEAM’s Donation Center. The job duties outlined below are a starting point of expectation. A growing organization will naturally require an evolution of job duties as the needs of the organization change over time.

General Requirements for Donation Center Manager

• Has a business acumen : understands retail ambience, product presentation, customer service, competitive pricing, discounting and similar business concepts.
• Understands the importance of and how to develop processes and procedures for the efficient operation of the Donation Center.
• Has a strong work ethic : pursues excellence while on the job, understands the concept of continuous improvement, is able to work independently and works well in a team setting.
• Is able to manage people : giving direction and training including repetitive instruction; able to work with volunteers, to quickly evaluate skills and slot personnel into appropriate roles to accomplish the goals of the organization.
• Is physically able to move large pieces of furniture and other heavy items while performing pick-ups, receiving donated items, and moving merchandise to and from the sales floor.
• Is able to take on the responsibilities of other Resale management to share duties and cover for each other.
• Works five days each week (excepting holidays and PTO), specific days to be determined by Resale Shop Manager. Typical hours are 9 : 00AM – 5 : 30PM with a 30-minute lunch break. The typical work week will be 37.5-40 / hours.

Specific Requirements for Donation Center Manager

Management of Donated Items

Implementation of Merchandising Strategy

Facility Maintenance and Cleaning

Volunteer Management

Resale Shop Management