OPERATIONAL SUPPORT TECHNICIAN, 0303Clearance Jobs • Washington, DC, US

OPERATIONAL SUPPORT TECHNICIAN, 0303

Clearance Jobs • Washington, DC, US

8 days ago

Job type

Full-time

Part-time

Permanent

Job description

Operational Support Technician

This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including : Appointing organization (FBI), Type of position (full-time, part-time, etc.), Same or higher grade, Duty location (city or state), Type of appointment (permanent, temporary, etc.). All federal employees who opted into the Deferred Resignation Program (DRP) MUST resign prior to appointment in their new position. Job Opening : 61747 Opening Date : October 21, 2025 Closing Date : November 4, 2025 at 11 : 59 pm (ET) Job Title : Operational Support Technician Full Performance Level : GS-8 Division : All Field Office Divisions Location : This job opening will be used to fill vacancies in all Field Office and Resident Agency locations nationwide. Please select your location preference(s) based off the Field Office's Headquarters City location. Working Hours : Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office. Job Type : Full Time / Permanent Who May Apply : All U.S. Citizens Number of Positions Available : Multiple Salary : GS-5 : $34,454.00 - $44,786.00 GS-6 : $38,407.00 - $49,927.00 GS-7 : $42,679.00 - $55,486.00 GS-8 : $47,265.00 - $61,449.00 NOTE : The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov. Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. Please ensure to specify your location preference(s) when applying. Your application will only be considered for the location preference(s) that you have selected. If there is only one Division you are interested in, please mark that Division for all of your choices. This job opening will be used to fill OST positions across the 56 FBI Field Offices. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if / when there is a vacancy. This job opening will be available quarterly during Fiscal Year 2026.

Key Requirements :

Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required

Physical Demands : Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and / or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.

Work Environment : The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.

Major Duties :

Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.

Operates switchboard to provide assistance; takes messages or directs calls to the proper person.

Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.

Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.

Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.

Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.

Provides training and guidance to others on various facets of work performed.

Qualifications and Evaluations : Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. If your self-assessment in the vacancy questions is not supported by details in your resume or supporting documents, you may be disqualified from the Most Competitive category. Veterans' preference will be applied. Applicants must meet the qualification requirements by the closing date of this announcement. If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.

Specialized Experience (SE) : GS-5 : Applicant must possess at least one (1) year of SE equivalent to the GS-4 grade level. SE is defined as follows :

Performed clerical support functions for an office.

Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance.

Utilized computers to type documents and / or forms.

GS-6 : Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows :

Created and maintained records and files in accordance with policies and procedures.

Utilized computers to type documents and / or forms.

Communicated with internal staff and / or outside entities to obtain and / or provide information.

GS-7 : Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows :

Created, maintained, and disposed of records and files in accordance with policies and procedures.

Retrieved information / data from a variety of databases.

Communicated with internal staff and outside entities to obtain, verify, and provide information.

GS-8 : Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows :

Created, maintained, and disposed of records and files in accordance with policies and procedures.

Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).

Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.

Education : All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows :

GS-5 : Applicant must have a at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS-6 : Applicant must have a bachelor's degree.

GS-7 : Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed

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Support Technician • Washington, DC, US