AWS Contact Center LeadInterSources • Chicago, IL, United States
AWS Contact Center Lead
InterSources • Chicago, IL, United States
30+ days ago
Job type
- Full-time
Job description
Role:- AWS Contact Center Lead
Location:- Remote
Job Description -
We are seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions using Amazon Connect and related AWS services. The role involves leading customer experience initiatives, integrating omnichannel capabilities, and optimizing workflows for scalability and efficiency. You will collaborate with cross-functional teams to deliver secure, resilient, and high-performing solutions, while guiding best practices and providing technical leadership. Strong expertise in AWS ecosystem, voice and chat integrations, and stakeholder management is essential.
Location:- Remote
Job Description -
We are seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions using Amazon Connect and related AWS services. The role involves leading customer experience initiatives, integrating omnichannel capabilities, and optimizing workflows for scalability and efficiency. You will collaborate with cross-functional teams to deliver secure, resilient, and high-performing solutions, while guiding best practices and providing technical leadership. Strong expertise in AWS ecosystem, voice and chat integrations, and stakeholder management is essential.
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AWS Contact Center Lead • Chicago, IL, United States
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