Client Success Executive

Job Description

Client Success Executive

Philadelphia, PA & Southern NJ

True Benefit is conducting a candidate search looking to hire a Client Success Executive for Client Success Executive in Philadelphia, PA & Southern, NJ.

Founded in 2000, True Benefit and acquired as an operating company of Amwins Group in 2016, True Benefit assists businesses in developing comprehensive strategies for their employee benefit programs. True Benefit acts as a program manager for health care underwriting and has $2.3+B of health care premium under plan management for over 150,000 insured employees across the country. Our rapidly growing company is looking for top talent to join our team. True Benefit is a thriving company and there are enormous opportunities for additional growth in our business in multiple areas : sales, pricing, technology, data analytics and project management. We are licensed life & health producers in 22 states, focused on the East Coast.

Emphasis is paid on innovative approaches to engage both the employer and employee in benefit programs that drive value for the consumer and mitigate the rising cost of health care. We provide end-to-end assistance in the benefit marketplace. With a strong team of seasoned insurance professionals, we assist our clients through :

• Driving Fortune 500 solutions to small and mid-sized employer groups
• Strategic sales support.
• Account management.
• Wellness and consumer driven health plans.
• Business risk evaluations through strong in-house underwriting.
• Education and training distribution channels on effective health care and benefit strategies.

True Benefit’s parent is Amwins Group. Amwins is the largest wholesale brokerage and group insurance administrator in the US with annual placed premiums more than $44.5B. We are privately held with the employees owning the majority stakes. We have over 65+ operating companies across 5 divisions, over 175+ locations around the world, and 7.5k employees. Amwins has expertise across a diversified mix of property, casualty, and group benefits products, and offers value-added services to support these products, including product development, underwriting, premium and claims administration, and actuarial services. Please visit our www.amwins.com

Position Summary

This is a client-facing position, working primarily on-site at multiple client locations, reporting to the VP Client Success. The position requires daily ongoing contact with our client’s Human Resource Business Partners, Key Account Executives, and Client Relations Executives as well as their employer and customers. Communication interaction includes face-to-face meetings, email, phone, web meetings, etc. to understand their needs and collaborate on the best holistic retention strategies and process improvement solutions for our client and their customers. The right individual for the position will be a highly motivated self-starter with the ability to work autonomously. Must have a proven track record in group health insurance, employee benefits and account management. This individual will manage, retain, and foster the growth of an existing block of business gaining exposure to all aspects of the business with a specific focus on profitable client retention and implementation in collaboration with other client stakeholders and business owners to maximize account management effectiveness.

Responsibilities

Qualifications