IT Support Coordinator

Job Description

IT Support Coordinator – 36458601_53543

12+ months - $22 / hr

Rochester, MN

Job Responsibilities :

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on campuses.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and / or returns for product that has been ordered but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves / adds / changes coordination / scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Required Skills & Experience :

Required Education :

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