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Client Care Representative

Client Care Representative

One Hour Heating and Air ConditioningLaurinburg, NC, US
30+ days ago
Job type
  • Full-time
Job description

Join Our Team of HVAC Service Pros Today

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

Minimum Requirements

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred

    • Compensation : $12.00 - $14.00 per hour

    We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

    Pay

    We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

    Flexibility

    We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

    Career Path

    We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

    So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

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    Client Care Representative • Laurinburg, NC, US