James River Equipment is hiring : Service Writer in Winchester

Overview

Join to apply for the Service Writer role at James River Equipment .

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

This position is day shift, Monday-Friday.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise technicians and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Qualifications

Physical Demands

Benefits

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com

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