Technical Support Agent

Job Description

Job Description

Are you ready to put your skills to work in a dynamic and growing company? Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases? Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

What you'll do :

• Respond effectively and promptly to customer service requests received via telephone & email.
• Work with other departments in the company to streamline support for customers
• Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
• Escalate unsolved service requests and challenging support requests to the appropriate advanced technical level.
• Provide effective resolution on all service requests and close the loop with customers in a timely manner.
• Identify and escalate failure trends to appropriate individuals.
• Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
• Maintain acceptable standards of office conduct
• Maintain acceptable standards of customer communication
• Demonstrate ability to come to work with both timely and regular attendance
• Demonstrate ability to handle stress effectively
• Must be able and willing to travel occasionally up to 20% for product training, product knowledge growth, assist with technical challenges, and provide installation support when needed.

Requirements

What you'll bring :

Physical Requirements :

Benefits

All benefits start on first day of employment!

EEOC Statement :

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace