Manager AI Automation Delivery

Manager - Ai Automation Delivery

Wells Fargo is seeking a Manager - AI Automation Delivery to join our Innovation Hub, as part of Consumer Small Business Banking Operations (CSBBO). The person will lead product teams in the AI Strategy for automation within CCaaS (Contact Center as a Service) Innovation Hub. They will guide product teams in designing, developing and delivering innovative GenAI, Agentic, and Machine Learning solutions. The successful candidate will have a deep expertise in AI Automation, GenAI, Agentic, and Machine Learning solutions, along with experience in architecting AI solutions that align with responsible principles and enterprise business objectives. This is a unique opportunity to lead AI automation and engineering efforts while shaping the future of our Innovation Hub!

In this role, you will :

• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications :

Desired Qualifications :

Job Expectations :

This position is not eligible for Visa sponsorship. This position offers a hybrid work schedule. Must be able to work on-site at any of the listed locations. Relocation assistance is not available for this position.

Job Posting Locations :

Posting End Date : 27 Nov 2025