Helpdesk Analyst (full-time / perm)MRINetwork Jobs • Chicago, IL, US
Helpdesk Analyst (full-time / perm)
MRINetwork Jobs • Chicago, IL, US
25 days ago
Job type
- Full-time
Job descriptionTechnical knowledge : A solid understanding of computer hardware, selected software applications, and basic networking concepts. Problem-solving : Strong analytical and diagnostic skills with the ability to methodically break down complex issues. Communication : Excellent verbal and written communication skills to clearly explain technical solutions to non-technical users. Customer service : A patient, empathetic, and professional demeanor, especially when assisting frustrated users. Organization : The ability to prioritize and manage multiple tasks and support tickets effectively in a fast-paced environment. Education : Bachelor's degree is preferred. Certifications : Professional certifications are a plus. Great culture – Long-tenured, friendly team with high internal respect Growth opportunities – leverage latest technologies + platform unification = exciting projects Stability – Financial industry, low turnover, strong leadership ???? Apply now to learn more.
Job Description
Job Description
Title : Helpdesk Analyst
Location Chicago, IL (financial district)
Compensation : Competitive salary
Position Type : Full-Time / Perm
Join a growing financial firm (200+ employees) known for strong values, collaboration, and rock-solid engineering. We’re looking to hire a Helpdesk Analyst provide timely and effective technical support to end-users via phone, email, and a ticketing system.
The ideal candidate will be a customer-focused problem-solver who can diagnose, troubleshoot, and resolve issues related to computer systems, software, and hardware in a fast-paced environment.
Essential duties and responsibilities
- User support : Respond to, analyze, and resolve technical support requests from internal users in person, by phone, or through electronic communication.
- Troubleshooting : Diagnose and fix issues related to hardware (e.g., laptops, desktops, printers, headsets, networking devices, etc.), operating systems (e.g., Windows), and software applications (e.g., Microsoft 365).
- Ticket management : Log, track, and document all support incidents and service requests in a ticketing system, providing clear and concise communication with users throughout the process.
- Escalation : Escalate unresolved or complex issues to higher-tier support teams or management in a timely and professional manner.
- Account maintenance : Perform routine user account administration, including password resets, account unlocks, InTune, and access control modifications using tools like Active Directory.
- Network assistance : Troubleshoot basic network connectivity issues, including problems with local area networks (LAN), Wi-Fi, and VPN access.
- Documentation : Contribute to and maintain the internal knowledge base with solutions and procedures for common technical problems.
- Equipment deployment : Assist with the setup, configuration, and deployment of new computers, software, and other IT equipment for new employees.
- Operational support : Monitor IT systems, assist with inventory control, and perform other operational duties as assigned.
Required skills and qualifications
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Helpdesk Analyst • Chicago, IL, US