Epic Cadence / Grand Central / SER Analyst

Job Description

Job Description

Location : Remote

Duration : 12 Months

Must-Have Skills (Candidates Without These Will Not Be Considered)

1+ years of experience with Epic Cadence, Grand Central, Prelude, Referrals, and SER

ServiceNow knowledge and experience

Strong customer service skills & customer-focused mindset

Ability to work independently (self-starter)

Required Certifications (Any 3 Must-Have)

Epic Cadence

Epic Prelude

Epic Grand Central

Epic Referrals

Epic SER Badge

Job Description

This role supports the maintenance of Epic provider records, including work queue resolution, ServiceNow tasks, and customer support tickets. Responsibilities include addressing registration and scheduling issues, configuring EVS and transport systems, and maintaining Epic Place of Service Records for billing / referrals. The role requires strong Epic expertise and a team-oriented approach.