Parcels Expert (Maternity Cover)

Parcels Expert (Maternity Cover)

Lovehoney Group is the worlds leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Parcels Expert who will be integral to delivering a seamless customer experience across Lovehoney Group. As the go-to specialist for all parcel-related matters, your focus will be on optimizing delivery and return services to delight our customers while maintaining operational efficiency. In this role, you will combine your attention to detail and logistics expertise with a customer-first mindset. You will develop skills crucial to advancing in a fast-paced, global e-commerce environment, all within a company that values innovation, ownership, and results.

Please note this is a fixed-term (maternity cover) role for up to 12 months.

What you will do

• Stay up-to-date with global parcels market trends, carrier news and international trade, to ensure the company benefits from the latest opportunities in the market.
• Provide expert guidance and advice to internal teams on the procurement and management of parcel operations.
• Collaborate with cross-functional teams to troubleshoot and resolve transportation-related issues, such as delays, damages, and disruptions.
• Manage relationships with parcel shipping carriers, helping in negotiating contracts, and monitoring transportation costs.
• Review supplier invoices for accuracy, highlighting discrepancies and opportunities for savings.
• Implement and track key performance indicators (KPIs), striving to continuously improve results and address shortcomings.
• Developing, implementing and improving transportation procedures and policies.
• Conduct audits and reviews to identify potential customs compliance risks and implement corrective actions.
• Ensure all aspects of the websites delivery & return offering is aligned with the operational capabilities and address any shortcomings.

What you should bring

What we can offer you

Our interview process

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply : https : / / jobs.eu.lever.co / lovehoneygroup

Our privacy policy is available here : https : / / www.lovehoneygroup.com / priv

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