Housekeeping Coordinator - The Cooper

Housekeeping Coordinator

As the Housekeeping Coordinator, you will serve as the vital communication link between housekeeping staff, other departments, and hotel management. You will ensure the smooth and efficient operation of the housekeeping department by managing administrative duties, coordinating daily activities, and maintaining high standards of service and cleanliness expected in a luxury environment. This role requires exceptional organizational skills, attention to detail, and a strong commitment to guest satisfaction.

Duties & Responsibilities :

• Coordinate daily housekeeping operations including room assignments, special requests, and service prioritization.
• Communicate effectively with Room Attendants, Housepersons, and Supervisors to ensure timely and accurate room status updates.
• Maintain close coordination with Front Office, Engineering, and other departments for efficient room turnover and guest satisfaction.
• Input and manage data in property management systems including room status, maintenance issues, and guest preferences.
• Monitor inventory and requisitions for linens, cleaning supplies, and amenities as needed.
• Prepare and distribute daily reports including room occupancy, arrivals, departures, and VIP or special requests.
• Respond to guest requests or complaints related to housekeeping services promptly and professionally.
• Support the Housekeeping leadership team in administrative duties such as scheduling, timekeeping, and training documentation.
• Ensure compliance with hotel standards, safety procedures, and hygiene protocols.
• Assist with inspecting rooms when required to ensure quality and readiness.
• Assist in maintaining a high morale level in the department by displaying a positive attitude.
• Maintain clean and organized work area, including storage areas.

Required Skills & Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :