Field Maintenance Technician - Restaurant Equipment

Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.

You can find us operating under the following store banners : Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer : Take home vehicle

All tools provided

Work-life balance

On-call stipends

Reasonable OT expectations

Training & 3 year pay raises for entry level / inexperienced technicians

Competitive wages

Work today, get paid tomorrow through our earned wage access program

Paid Time Off

Medical / Health / Dental Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Employee recognition and awards

And much more!

Position Summary :

The Field Technician will travel to store locations to perform maintenance and service repairs on various types of commercial food service equipment. Candidate will work with dispatchers and team supervisors to manage workload to complete calls in timely manner.

Responsibilities :

• Repair and / or refurbish on equipment such as : frozen beverage, fountain soda coffee brewers, gas dispensing equipment, refrigerated cases, and other food service equipment.
• Perform preventative maintenance on equipment such as frozen beverage units, fountain soda, coffee brewers, high speed ovens and other food service related equipment.
• Responsible for managing parts inventory on their assigned service truck by conducting weekly cycle counts and periodic physical inventory.
• Must be able to travel to several locations throughout the day and work independently the majority of the time.
• Receive dispatches via email & phone, and works with dispatchers to ensure prioritization of work with the goal of maximizing equipment up-time.
• Updates job status and notes via online work order management system, provides detailed resolution notes
• Maintains truck inventory accuracy by performing weekly cycle counts and annual inventory.
• Ensures service vehicle is maintained, clean, and well stocked with service parts.
• Perform other job related duties as assigned by Department Manager

Working Relationships :

Internal Facilities Managers, dispatchers and parts department, to include Retail Store team members.

Will also interact with other technical peers including : HVAC Technicians, Fuel Maintenance Technicians and General Maintenance Technicians.

Minimum Education :

a high school diploma or its equivalent

Preferred Education :

Trade school and / or Associates Degree

Minimum Experience :

Requires 0-2 year’s related experience.

Preferred Experience :

2+ years of experience repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment (Brand : Taylor or FBD), fountain soda units, roller grills and other related equipment.Additional experience in other trades (HVAC, plumbing, electrical) would be a plus.

Other : Physical

Travel :

As a Field Tech, this position will travel to multiple store locations during the entire shift.

Hours & Conditions :

Hours and shift times can vary. Must be flexible and have the ability to work overtime when needed

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.