Patient Access Scheduler Senior - General Surgery

Job Summary

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
• Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
• Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.
• Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
• Makes suggestions for improvements to procedures or innovations to enhance patient service.
• Serves as a mentor and preceptor to new hires and co-workers.
• Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
• Leads internal department improvement teams to identify and resolve appointment related technology, procedures, work flows, resource management and scheduling-related issues.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Benefits of Working at Geisinger

Education

High School Diploma or Equivalent (GED)- (Required) Experience Minimum of 3 years-Related work experience (Required) Certification(s) and License(s)

Our Purpose & Values

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS : We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE : We treasure colleagues who humbly strive for excellence. LEARNING : We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY : We provide a safe environment for our patients and members and the Geisinger family

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.