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Services Delivery Customer Success Lead

Services Delivery Customer Success Lead

AkselosHouston, Mississippi, USA
8 days ago
Job type
  • Full-time
Job description

Services Delivery / Customer Success Lead / Engineering simulation software

North America

Akselos is a pioneering digital technology company headquartered in Switzerland with operations across America and Asia. Weve developed the worlds most advanced and fastest engineering simulation software to protect critical infrastructure. Our technology powers structural Digital Twins enabling advanced simulation and real-time asset monitoring for the Energy and Chemical industries. Our mission is to help asset-heavy industries enhance safety performance and sustainability through digital transformation.

About the Role

We are seeking an engineering-driven project leader to oversee the successful delivery of Akselos Digital Twin solutions for major Energy and Chemical clients. The role sits at the intersection of engineering asset integrity and customer success ensuring smooth deployment measurable technical value and long-term platform adoption.

Location : North America (preferably Houston)

Key Responsibilities

  • Lead end-to-end delivery of Digital Twin projects for Energy and Chemical assets managing all stages from project qualification through implementation and handover.
  • Coordinate with customer asset integrity teams operators and Akselos engineering groups (structural simulation and mechanical) to maintain scope schedule and technical quality.
  • Serve as a trusted advisor to clients ensuring proactive communication leading regular progress reviews and supporting long-term customer satisfaction.
  • Identify opportunities to extend customer value through additional Akselos services features or technical solutions.
  • Oversee the technical definition and validation of Digital Twin configurations ensuring modeling assumptions and engineering standards are met in collaboration with internal engineering teams.
  • Provide technical input during pre-sales activities including scoping discussions feasibility assessments and proposal development.
  • Lead post-project reviews and contribute to continuous improvement initiatives to strengthen Akselos engineering-focused Service Delivery Framework.
  • Mentor and support engineering team members to reinforce global delivery consistency and elevate technical excellence.

Education

  • Bachelors degree in Mechanical Engineering or a closely related field.

    • Experience

  • Some 10 years of professional experience in the Energy or Chemical industries.
  • Strong focus on asset integrity management within Downstream or Upstream operations.
  • Exposure to refineries petrochemical plants offshore assets (fixed or floating) or other heavy industrial environments.
  • Demonstrated success delivering complex engineering or asset-related projects.

    • Technical Skills (Hard Skills)

  • Strong understanding of simulation engineering processes (finite element or computational fluid analysis preferred).
  • Familiarity with SaaS solutions and customer success workflows.
  • Solid knowledge of structural design and operational considerations for offshore fixed and floating assets.
  • Strong project management and coordination capabilities.
  • Excellent interpersonal and communication skills.

    • Soft Skills

  • Highly organized and able to manage multiple projects with tight deadlines.
  • Self-motivated proactive and adaptable to evolving business priorities.
  • Team-oriented with a customer-focused mindset.
  • High integrity professionalism and strong problem-solving ability.

    • Nice to Have

  • Background in finite element or computational fluid analysis.
  • Additional languages such as Spanish.

    • What We Offer

  • Opportunity to work with cutting-edge Digital Twin technology shaping the future of engineering.
  • High-impact role supporting global Energy and Chemical leaders.
  • Collaborative multicultural environment across regions.
  • Ownership autonomy and room for professional growth in a rapidly scaling company.

    • Join Us Today!

    We invite you to submit your CV and cover letter in English for the Service Delivery / customer success / Engineering simulation software position on our career portal.

    Please note : Only shortlisted candidates will be contacted. Applications must be submitted in English.

    Required Experience :

    Senior IC

    Key Skills

    Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Customer Service Lead • Houston, Mississippi, USA