Product Support Engineer - Sensing Solutions

Honeywell • Richardson, TX, US

3 days ago

Job type

Permanent

Job description

Product Support Engineer - Sensing Solutions

The future is what you make it.

Job Description

Honeywell is looking for a Product Support / Application Engineer II to join our global Technical Support organization. In this role, you'll apply your engineering expertise to support customer inquiries, resolve technical issues, and contribute to product improvements, while delivering exceptional customer experience.

LOCATION : Richardson, Texas

Honeywell Sensing Solutions designs and delivers advanced components that detect, digitize, and interpret real-world conditions for better protection, accuracy, and operational effectiveness. We are a leading global supplier of standard and custom-engineered packaged products and switches, gas sensors, electronic sensors, and test & measurement sensors serving industries such as aerospace, transportation, healthcare, and electrification.

For more information about our business and the products you will support, visit : Honeywell Sensing Solutions.

Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.

Unlimited Vacation Plan with No Preset Maximums
Flexible Hybrid Work Schedule
Medical / Rx Health Savings Account (HSA)
Dental / Vision
Life Insurance
Short / Long-Term Disability
Employee Assistance Program (EAP)
401(k) Match
Education Assistance
Flexible Spending Accounts
Parental Leave
12 Paid Holidays

Responsibilities

Provide technical support to customers via phone and email, diagnosing and troubleshooting hardware and software issues to ensure effective resolution.

Conduct in-depth analysis of recurring technical issues and provide actionable feedback to product development teams for continuous improvement.

Deliver product training and guidance to customers, ensuring they understand product features and functionality.

Maintain strong customer satisfaction through professional, empathetic, and timely support.

Develop and maintain knowledge base articles, troubleshooting guides, and support documentation to enable customer self-service.

Qualifications

YOU MUST HAVE :

Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

3+ years of experience in industrial, healthcare, aerospace, or transportation sectors, with a focus on supporting mechanical or electrical products (design, deployment, or servicing).

1+ years of experience in a customer-facing role providing technical support and product troubleshooting.

U.S. Person Requirements

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

We Value

Bachelor's degree from an accredited institution in a technical discipline such as Mechanical, Electronics or Automation.

Experience in project management and / or Six Sigma methodologies.

Experience in product design and strong understanding of product development lifecycle.

Experience in CRM, ERP and / or PLM tools such as Salesforce, SAP or Teamcenter.

Honeywell is an equal opportunities employer. We are committed to providing a work environment that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

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