Director of Outpatient Services

Director Of Outpatient Services

Maple Heights Behavioral Health is situated in a welcoming, suburban-residential part of Fort Wayne, Indiana, giving the feel of a peaceful community while still being close to the resources of a mid-sized city. The hospital is a modern, 120-bed facility that delivers compassionate, age-appropriate inpatient psychiatric care for adolescents, adults, and older adults, with a full continuum of services for mental health and addiction.

We are currently seeking a new Director of Outpatient Services to run our IOP program and provide clinical expertise and oversight to the team.

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care / behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

Compliance & Quality Assurance

Education / Experience / Skill Requirements :

Licenses / Designations / Certifications :

Supervisory requirements : Supervises a team of employees

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal, and local laws.