Weekend Evening Customer Service RepresentativePlanet Fitness • Littleton, Colorado, US

Weekend Evening Customer Service Representative

Planet Fitness • Littleton, Colorado, US

30+ days ago

Job type

Full-time

Job description

Hiring Immediately!

We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good!! We embody the way of the Wolf Pack; we are H onorable, O pen-Minded, W orld Class, and L ead with S pirit!

Our location is looking for someone with a high-energy vibe who can contribute to the overall environment for our wonderful members and awesome team.

Hours :

Saturdays and Sundays from 2 : 00pm to 10 : 00pm

Benefits

Fitness

Complimentary Black Card Membership
Onsite fitness classes
Team workouts
Company Sponsored Fitness events / challenges

Additional Perks

Employee Assistance Program

Entertainment and recreation discounts through Employee Advantage

Team building and Company Events

Rewards programs

Recognition programs

Leadership Development Plan with growth opportunities

Company facilitated training (local and corporate)

Volunteer opportunities

Financial

401(k)

Paid sick days

Bereavement Leave

Employee Discounts

Earned Wage Access- PayActiv

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma / GED equivalent required.

Must be 18 years of age or older.

Bilingual preferred (English / Spanish) but not required.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter cleaning chemicals during shift.

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Customer Service Representative • Littleton, Colorado, US

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