Fitness Member Consultant

Job Description

Job Description

About Row House :

At Row House, we're redefining indoor rowing, creating a wave in the fitness industry with our inclusive, empowering, and community-driven approach. We offer a synchronized rowing experience that celebrates diversity, champions camaraderie and delivers authentic, full-body workouts. Our ethos is lifting everyone, ensuring every member feels part of the Row House rhythm. It's not just about rowing; it's about building a community where every member can thrive, regardless of their fitness level. At Row House, every stroke is a step towards personal growth and communal success, in an atmosphere that's as welcoming as it is energizing.

The Role :

As a Fitness Member Consultant, you will be the face of our studio, providing exceptional customer service and driving our sales efforts to new heights. This role goes beyond traditional sales; it's about welcoming individuals into a lifestyle that values wellness, connection, and collective success. Your mission will be to forge meaningful connections within our local community, partner with like-minded businesses, and introduce new members to the Row House family, helping them to set sail toward their fitness goals.

Your Responsibilities :

• Partner with the studio manager to ensure operational excellence.
• Establish and maintain an effective referral program.
• Maintain accurate records using established sales systems.
• Conducts telephone inquiries / follow up calls / customer care calls.
• Lead studio previews / tours with prospects and / or fitness program holders.
• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio.
• Accurately follow the daily studio cleaning checklist ( pre / during / post ) shift activities.
• Maintain an organized and clean lobby / front desk area.
• Responsible for processing accurate credit card transactions.
• Follow up and follow through activities with all prospective clients.
• Responds immediately to member requests, inquiries, and concerns.
• Properly onboarding all clients through the established processes.
• Works closely with the Fitness Team to ensure that processes are fulfilled.
• Responsible for attending and participating in all related training programs.

What We're Looking For :

Why You'll Love It Here :

Join Us :

If you're looking to make a real difference in people's lives, all while growing your career in a dynamic, supportive, and fun environment, Row House is the place for you. Let's gRow together towards a healthier, happier world.

Apply now and become a key player in our journey to revolutionize the indoor rowing experience. Competitive pay structure with comp plan and bonus.

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