Housing Case Worker
Jamestown, NY (+NY+USA+14048)
Description
Chautauqua Opportunities, Inc.
Housing & Emergency Services Division
Position Data :
Title : Housing Case Worker
$18.44 per hour 35 hours / week
Grade : 6 Exempt : _______ Non-exempt : X ___
Reports to : ____ Homelessness Services Manager
____ Housing Services Manager
Basic Function or Position Summary :
Support housing programs by verifying customer eligibility for housing services,
supporting customers with information on housing options, and ensuring customer files
are in compliance with contractual requirements.
Security Clearance :
Position Responsibilities and Specific Duties :
Assist customers with creating individualized housing plans.Determine eligibility for rental subsidy and assistance programsSupport customers in housing searchesAssist with providing educational workshops on tenant / landlord roles andresponsibilities.
Maintains regular contact with local landlords and other housing service providersAssist customers with basic budgeting activitiesMaintain timely and accurate documentation of all customer service activity,and ensure that customer records are complete, accurate, and in compliance
with contractual requirements.
Maintain knowledge and complies with regulations, policies and procedures.Maintain knowledge of local resources and refer customers to services and agenciesthat will support customer’s goals
Verify customer contractual eligibility for servicesMaintain customer contacts in accordance with assigned contractual and agencyexpectations
Calculate rental subsidy amountsMaintain wait lists, as needed, within assigned servicesAs required by regulation or contract, perform electronic background checks andincome verification of customers
Compilation and data accuracy checks for submission of reports in assignedcontractual areas
Promotes agency mission.Maintains confidentiality and complies with the code of ethics.Maintains consistent professional customer service.Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisorKey Working Relationships :
A. Internal : Housing & Emergency Services Staff and Managers; Navigators
B. External : Department of Social Services case workers, other non-profit direct
service workers.
Supervisory Scope :
A. Number of staff supervised : 0
Titles supervised : NA
Organizational Responsibilities :
Adheres to all policies and proceduresGathers appropriate documentation and tracks outcomesParticipates in organizational committee structures as appropriateParticipates in organizational and divisional management systemsRequirements
Knowledge, Skills Required :
H.S. Diploma or equivalent required.Associate’s degree in Sciences, Business, or Human Services preferredMinimum of one year of work experience in human, social or customer servicesrequired.
Strong interpersonal, communication and customer relations skillsStrong computer skills, including word processing, data entry and spreadsheet in awindows environment
Ability to develop and maintain & engage in positive relationships with people fromvarious backgrounds
Bilingual preferredPhysical
Ability to lift up to and including 10-25 pounds of physical effortSpecial Requirements :
? Within one year, complete Financial Social Work training.? Within six months, complete HCV Specialist certification, if applicable.? Must be able to obtain a LexisNexis clearance.? Reliable transportation? Must be able to provide consistent even-tempered customer service at all times.? Pre-employment physical exam and TB testing, if primary work location is at HopeHaven Shelter.
? Ability to obtain and maintain physical exam annually, if primary work location is atHope Haven Shelter.
? Works compassionately with a diverse population.? Experience navigating community programs.