Customer Service Representative
KellyMinden, NV, United States3 days ago
Job type
- Permanent
Job descriptionHandle incoming telephone, online, mail, and fax orders from customers Complete orders, update ERP system, and send to shipping department for processing or schedule accordingly Ensure Production Manager & Materials Manager are aware of any large orders, both current and in the future Perform credit adjustments and rebilling as necessary Collaborate with co-workers to effectively manage / complete the workload Liaise between various departments including Materials, Tech Support, Inventory Control and Shipping to validate information and support customer’s needs Follow up with the customer regarding any changes to the agreed upon order Assist when needed in collecting following week’s scheduled orders and sending to shipping department Set up new customer accounts, collect credit references, and follow up with the customer in regards to their account status Complete invoicing and process credits as required Complete end of month reports / tasks in a timely manner Perform switchboard, reception, and administrative duties as needed Process Return Authorizations and the daily Receiving Log as required 2+ years of previous working experience in a business-to-business customer service environment, or equivalent combination of education and experience Previous manufacturing experience would be a plus but is not required Strong computer skills with the ability to accurately enter data in the ERP system Intermediate Microsoft Excel and Outlook skills Good working knowledge of various office machines including printers, fax machine, postage machine, and photocopier Ability to learn and understand a basic knowledge of company-specific manufacturing parts as well as company policies and procedures Must be a critical thinker with the ability to analyze problems, make informed decisions, and adapt to new challenges Excellent customer service skills Sense of urgency, attention to detail, a flair for analysis, and accuracy are essential to this position Individual must be self-motivated with good business sense and initiative to follow through on matters Must demonstrate effective communication skills, both oral and written, with the ability to remain calm and work well under pressure Self-confident with the ability to successfully handle and defuse difficult situations with customers that result in a win-win situation for both parties Patience, flexibility, and a sense of humor are a must Solid judgement and the ability to handle multiple tasks Must be a team player Medical, dental, vision PTO (with rollover and cash-out potential at the end of the year) Paid holidays 401k with a match Group and supplementary life insurance Short-term and long-term disability coverage Educational assistance And more!
Customer Service Representative
Minden, NV
Direct Hire
$20-28 / hr
- Position is fully onsite : Mon-Fri, 7am-4pm
Kelly is seeking a Customer Service Representative to work with our client, a leading manufacturing organization with over 55 years of success, on a direct hire basis. This is an excellent opportunity to work for a small and family-oriented company that serves customers around the world!
The Customer Service Representative will :
Experience :
Benefits :
This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.
Create a job alert for this search
Customer Service Representative • Minden, NV, United States