Premium Billing Specialist I

We are seeking a highly motivated and customer-oriented individual to join our team as a Healthcare Billing Specialist. In this role, you will be responsible for providing excellent customer service to our members while ensuring accurate and timely processing of accounts receivable. This is a Hybrid role located in Norfolk, VA.

Key Responsibilities :

• Post payments to member accounts.
• Perform account reconciliations.
• Process payments returned by the bank.
• Process refunds.
• Generate letters and memos.
• Respond to email inquiries.
• Answer incoming calls regarding rates, payments, and billing concerns.
• Provide exceptional customer service to members, brokers, and internal representatives.
• Efficiently multitask, such as talking on the phone while typing or navigating between multiple screens.
• Perform other duties as assigned by the Team Coordinator.

Qualifications :

Training :

Work Schedule :

This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

This Position Requires U.S. Citizenship

This Position May Either Require COVID-19 Vaccination or Regular Testing