Job Description
Job Description
Join the Best — Build Your Career with Walt Massey!
Ready to take the wheel on a rewarding career in the automotive industry? At Walt Massey , we don’t just sell cars — we build lasting relationships and deliver exceptional experiences every single day. If you’re driven, customer-focused, and ready to grow, this is your chance to join a winning team that feels like family.
We’re proud to set every team member up for success with specialized training, hands-on learning, and continuous development opportunities — because your growth drives our success.
What We Offer
Competitive pay and opportunities for advancement
Health, dental, and vision insurance
401(k) plans with company contribution
Paid holidays and vacation time
Paid, professional training
A supportive, energetic, and team-oriented work environment
Your Role : Service Manager / Advisor
You’ll be the driving force behind our service department’s success — ensuring our customers receive fast, friendly, and flawless service every time they visit.
Key Responsibilities :
Lead the flow of the service drive and ensure customers are greeted promptly and professionally
Take full ownership of the customer experience, leaving every guest with a lasting positive impression
Act as a concierge for customer inquiries — in person or over the phone — ensuring no question goes unanswered
Monitor technician productivity and ensure time is effectively sold and utilized
Efficiently distribute work among technicians to maintain workflow and meet service goals
Provide accurate information about vehicle issues, warranties, and repair options
Maintain our Customer Success Index (CSI) at or above company standards
Assist in diagnosing vehicle problems and ordering necessary parts or tools
Oversee warranty claims, training, and the supervision of service team members
Reinforce company policies, uphold standards, and ensure compliance with all regulations
Foster strong relationships with manufacturers and promote a positive, collaborative workplace
What We’re Looking For
Outgoing, professional, and customer-first personality
Proven leadership and organizational skills
Excellent time management and communication abilities
Strong track record of sales and service success
Team-oriented, self-motivated, and proactive
Clean driving record and valid driver’s license
Professional appearance and commitment to excellence
Diversity & Inclusion
At Walt Massey , we believe in opportunity for all. We’re proud to be an equal opportunity employer that celebrates diversity and prohibits discrimination or harassment of any kind — including race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, or gender identity.
Drive Your Future with Walt Massey!
If you’re ready to join a team that’s passionate about people, cars, and customer satisfaction, apply today — and let’s take your career to the next level!
Automotive Service Advisor • Columbia, MS, US