Automotive Service Advisor

Job Description

Job Description

Join the Best — Build Your Career with Walt Massey!

Ready to take the wheel on a rewarding career in the automotive industry? At Walt Massey , we don’t just sell cars — we build lasting relationships and deliver exceptional experiences every single day. If you’re driven, customer-focused, and ready to grow, this is your chance to join a winning team that feels like family.

We’re proud to set every team member up for success with specialized training, hands-on learning, and continuous development opportunities — because your growth drives our success.

What We Offer

Competitive pay and opportunities for advancement

Health, dental, and vision insurance

401(k) plans with company contribution

Paid holidays and vacation time

Paid, professional training

A supportive, energetic, and team-oriented work environment

Your Role : Service Manager / Advisor

You’ll be the driving force behind our service department’s success — ensuring our customers receive fast, friendly, and flawless service every time they visit.

Key Responsibilities :

Lead the flow of the service drive and ensure customers are greeted promptly and professionally

Take full ownership of the customer experience, leaving every guest with a lasting positive impression

Act as a concierge for customer inquiries — in person or over the phone — ensuring no question goes unanswered

Monitor technician productivity and ensure time is effectively sold and utilized

Efficiently distribute work among technicians to maintain workflow and meet service goals

Provide accurate information about vehicle issues, warranties, and repair options

Maintain our Customer Success Index (CSI) at or above company standards

Assist in diagnosing vehicle problems and ordering necessary parts or tools

Oversee warranty claims, training, and the supervision of service team members

Reinforce company policies, uphold standards, and ensure compliance with all regulations

Foster strong relationships with manufacturers and promote a positive, collaborative workplace

What We’re Looking For

Outgoing, professional, and customer-first personality

Proven leadership and organizational skills

Excellent time management and communication abilities

Strong track record of sales and service success

Team-oriented, self-motivated, and proactive

Clean driving record and valid driver’s license

Professional appearance and commitment to excellence

Diversity & Inclusion

At Walt Massey , we believe in opportunity for all. We’re proud to be an equal opportunity employer that celebrates diversity and prohibits discrimination or harassment of any kind — including race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, or gender identity.

Drive Your Future with Walt Massey!

If you’re ready to join a team that’s passionate about people, cars, and customer satisfaction, apply today — and let’s take your career to the next level!