Mortgage Operations Support Assistant (Entry Level)

Mortgage Operations Support Assistant

TEKsystems is searching for individuals that are eager to start a career in the Mortgage industry.

We are currently hiring openings for a Mortgage Operations Support Assistant to start on November 26th with a Fortune 100 Company in Pensacola, FL.

This is NOT a remote position. All candidates must be located in Pensacola, FL to work onsite 2 per week required.

Pay : $15.00 / hour

Hours : Full Time, 40 hours per week. Monday-Friday, 10 : 00am-7 : 30pm CST

Training Schedule : Monday-Friday, 8 : 00am-4 : 30pm CST (approx. 1-2 weeks)

Start Date : 11 / 26 / 2025 (will be off on 11 / 27-11 / 28)

Time Off Policy : NO TIME OFF FOR THE FIRST 6 MONTHS

Location : ONSITE FOR TRAINING for the first week will then move to working HYBRID onsite 2 days per week onsite

Job Description :

To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the inherent risk and its members assume during the origination process.

Responsibilities :

Assist with new loan setup including indexing, member follow up, ordering and / or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements

Index loan documents received electronically via fax and e-mail from members, Processors, Closers and / or third parties

Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service

Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts

Track and update action items in database(s)

Serve as mentor / trainer and provide guidance and assistance to team members

Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement

Review, prepare and submit production reports for tracking purposes Interact with mortgage staff, government agencies, and vendors to resolve discrepancies

Assist in member follow up, documenting mortgage status, and compiling outstanding documentation

Review daily production reports and take action(s) as needed

Understand and comply with federal and other regulations relating to financial products and services

File, fax and copy documents

Perform other duties as assigned

Qualifications :

High School Diploma / GED required

1-2 year of office administrative, legal, or customer service experience required

Proficient in Microsoft Office, Computer Literate, and strong Data Entry skills

Ability to work in a fast paced environment

Detail Oriented, Multitasking, Written / Verbal Communication, Team Player

If you are interested and meet the qualifications, please apply with an updated resume.